Owner/care/vehicle channels
Intake evidence
OwnsConfirmed location, safety, vehicle and contact context
Must not inferSignals inform context, not diagnosis
AutoBuild your programPublic reference architecture
Geo Operations & Roadside
Precise intake and eligible-resource evidence before dispatch or closure.
Keep location precision, resource eligibility, provider availability/acceptance, customer ETA, physical execution and CRM reconciliation as separate authorities.
Authority by layer
Know which component owns the state—and what it must never infer.
Every layer exposes an authoritative responsibility and an explicit non-authority boundary.
SAAS-08
Geo/resource intelligence
OwnsEligibility, catchment, access and calculated suitability
Must not inferEligible is not available or accepted
Provider/field systems
Provider workflow
OwnsOffer, acceptance, en-route, arrival and service evidence
Must not inferPlatform intent is not physical dispatch
APP-08 / CRM/DMS
Workspace/reconciliation
OwnsCase projection, offline intent, proof and source reconciliation
Must not inferPending intent cannot advance canonical provider state
End-to-end operating flow
State advances through evidence—not optimistic UI.
Each transition names both the action and the identity or version evidence that makes it reproducible.
- 01
Confirm incident
Capture minimum necessary precise location, safety and vehicle context.
location source/quality · consent · case revision - 02
Select resource
Filter service capability, coverage, access, status and policy.
eligibility reasons · status source/freshness - 03
Offer and accept
Separate provider offer, availability and authoritative acceptance.
assignment revision · provider receipt - 04
Execute
Progress en-route, arrived and completed only from declared provider source.
source event · clocks · proof refs - 05
Reconcile and learn
Require closure proof and CRM/source agreement; analyze network gaps separately.
proof · reconciliation · observed/calculated/predicted class
Contract families
Interfaces that a production program must own.
Incident
Location, safety, vehicle context, consent and revision.
Resource
Capability, eligibility, status, access and source freshness.
Assignment
Offer, accept/decline, ETA and provider-source progression.
Closure/analysis
Proof, reconciliation and observed/calculated/predicted evidence.
Designed degradation
Failure states stay truthful and useful.
Emergency indicators
Stop before service recommendation and show approved emergency guidance without claiming dispatch.
Ambiguous location
Require confirmation; publish no resource result.
No eligible/accepted provider
Escalate while remaining unassigned; do not invent ETA.
CRM/provider terminal mismatch
Keep case escalated and preserve both authorities until reconciliation.
Security & privacy controls
Privilege follows the narrowest useful boundary.
- ✓Minimum-data, case/role/purpose-limited access
- ✓Precise location and contact protected at field/device boundary
- ✓Offline intent uses event/idempotency/base revision
- ✓Proof references avoid uncontrolled evidence bytes
- ✓Emergency/service wording follows authoritative boundary
Release evidence
A green demo is not a production acceptance case.
- 01Precise/ambiguous/emergency intake fixtures
- 02Eligibility, status freshness and provider decline
- 03Offline field journal and stale revision
- 04Proof closure and CRM reconciliation
- 05Network suitability definitions and bias/data-gap review
Independently scopeable products
Compose the system without collapsing product ownership.
Each product can be bought and operated independently while sharing identity, context and lifecycle contracts.
OEM program workshop
Turn the Geo Operations & Roadside reference into your program architecture.
Confirm target products, vehicle and cloud boundaries, source systems, contract versions, deployment, validation and lifecycle ownership.